oojl Frequently Asked Questions

oojl accepts any one of the following valid Philippine government-issued IDs: Passport, SSS ID, PhilHealth ID, LTO Driver's License, UMID, or PhilSys National ID. Upload a clear photo or scan of the front and back of your chosen ID through your account settings. Most KYC reviews are completed within 24 hours on business days.

No. oojl strictly enforces a one-account-per-person policy. Opening multiple accounts is a violation of oojl's Terms and Conditions and may result in permanent suspension of all associated accounts along with forfeiture of any balances. If you've lost access to your existing account, contact oojl support to recover it rather than creating a new one.

Go to the oojl Login page and click "Forgot Password." Enter the email address registered to your account and oojl will send a secure password reset link within a few minutes. If you no longer have access to that email address, contact oojl support at [email protected] with proof of identity so our team can assist with account recovery.

To close your oojl account, send an email to [email protected] from your registered email address with subject line "Account Closure Request." If you are closing because of gambling concerns, oojl strongly recommends using the self-exclusion tool instead — it offers both temporary and permanent options and is processed faster. Any verified real-money balance is returned via your registered withdrawal method.

GCash deposits at oojl are credited to your oojl wallet almost instantly — typically within seconds of completing the GCash payment step. If your deposit hasn't reflected after 10 minutes, check your GCash transaction history first to confirm the payment was debited. If it was, take a screenshot and contact oojl support via live chat for priority resolution.

GCash and PayMaya withdrawals from oojl are typically processed within 15 minutes during normal operating hours, provided your KYC verification is complete. Withdrawals requested outside peak hours or during scheduled maintenance may take slightly longer. Bank transfer withdrawals (BPI, BDO, Metrobank) follow standard Philippine inter-bank processing timelines, usually 1-2 business days.

The minimum withdrawal at oojl is ₱500. Before your first withdrawal is processed, oojl requires completed KYC identity verification — this is a PAGCOR compliance requirement for all licensed online gaming operators in the Philippines. Subsequent withdrawals are processed to the same payment method used for your most recent deposit where technically possible.

Yes. oojl supports deposits via BPI Online, BDO Online Banking, and Metrobank Direct, in addition to over-the-counter bank transfers. After selecting bank transfer as your deposit method, oojl will provide a reference number and beneficiary account details. Processing times vary by bank, but most intra-Philippine bank transfers reflect within 1-3 business hours during banking days.

RTP (Return to Player) is the theoretical percentage of total wagers that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP will, over time, return ₱96 for every ₱100 wagered. A higher RTP generally means lower house edge. RTP does not guarantee what you will win in any single session — it is a long-run statistical measure. oojl publishes the RTP for every game on the platform.

oojl operates under PAGCOR regulatory oversight, which requires game fairness standards. All RNG-based games (slots, RNG roulette, RNG baccarat) use independently audited Random Number Generators certified for statistical fairness. Live dealer games are streamed from licensed studios with physical equipment — the outcome is determined by real cards, wheels, and dice, not software. You can verify game results through the transaction history in your oojl account.

Yes. The oojl platform is fully optimized for mobile play on both Android and iOS devices. You can access the full game library — slots, live casino, fishing games, bingo, and sports betting — directly through your mobile browser without downloading a separate app. The oojl mobile interface automatically adjusts to your screen size for a smooth experience whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

Yes, oojl's sportsbook covers Philippine Basketball Association (PBA) games, NBA, UFC, boxing, and other major international sports. You can place pre-match and in-play wagers with competitive odds. Betting markets include game winner, handicap, over/under totals, and player props depending on the event. Winnings are credited to your oojl wallet and available for withdrawal after settlement.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before converting it to real withdrawable money. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total wagers before the bonus converts. Not all games contribute equally — slots typically contribute 100%, while live table games may contribute less. oojl publishes full contribution percentages in each promotion's terms.

Yes. All oojl bonus credits and associated wagering requirements have an expiry period specified in the individual promotion terms. If you do not fulfil the wagering requirement within the stated timeframe, the bonus credits and any winnings derived from them are automatically forfeited. The expiry countdown usually begins from the moment the bonus is credited to your account, not from when you start wagering.

No. oojl allows only one active bonus at a time. If you activate a new promotion while a previous bonus is still active and has pending wagering requirements, the older bonus may be forfeited. To avoid losing a bonus, complete the wagering requirements of your current promotion before opting into a new offer. oojl support can confirm your current bonus status at any time.

oojl does not charge its own processing fees for standard withdrawals. However, depending on the withdrawal method, your bank, GCash, or PayMaya may apply their own transaction charges. These third-party fees are outside oojl's control. For the most cost-effective withdrawals for Filipino players, GCash and PayMaya are generally the fastest and lowest-fee options.

The minimum age to play at oojl is 21 years old, as required by PAGCOR regulations governing online gaming in the Philippines. This is strictly enforced through government ID-based KYC age verification before real-money gameplay is enabled. Individuals under 21 are prohibited from registering or playing. oojl encourages parents and guardians to use device parental controls to prevent underage access. 21+ Only

Log in to your oojl account and navigate to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reductions take effect immediately. Increases require a mandatory 48-hour cooling-off period before activation — this is intentional to give you time to reconsider. These tools are always available and do not require contacting support to activate.

oojl's self-exclusion tool lets you temporarily (1 month to 1 year) or permanently suspend your account. Requests are processed within 24 hours. Once active, you cannot log in, deposit, or place wagers for the duration of the exclusion. Temporary self-exclusions cannot be reversed during the active period. Permanent self-exclusions are irreversible. To request self-exclusion if you cannot log in, email [email protected] with subject line "Self-Exclusion Request." For more details, visit oojl Responsible Gaming.

oojl customer support is available 24 hours a day, 7 days a week via live chat on the oojl platform — the fastest way to get help. You can also email [email protected] for account-specific queries, KYC issues, withdrawal concerns, or responsible gaming requests. Email responses are typically provided within 48 hours. For urgent matters such as self-exclusion or suspected unauthorized account access, please use the live chat for immediate assistance.